Refund Policy

1. Scope of This Policy

This Refund Policy applies to payments processed by DotSpheres Technologies Private Limited across our proprietary SaaS applications (including reachbell.com and vedhoroscope.com) as well as custom engineering milestone agreements.

2. Proprietary SaaS Subscriptions

• Free Trial Periods: We offer free tiers and trial periods for ReachBell and VedHoroscope to enable users to thoroughly evaluate functionality prior to upgrading to paid plans.
• Monthly & Annual Subscriptions: You may cancel recurring SaaS subscriptions at any time via your account settings. Cancellation takes effect at the conclusion of the current prepaid billing period.
• 14-Day Refund Window: If you experience technical defects or service outages that our engineering team cannot resolve within 48 hours of reporting, you may request a full refund within 14 calendar days of your initial subscription purchase.

3. Custom Engineering & Developer Augmentation

• 2-Week Risk-Free Trial: For dedicated developer augmentation, we provide a 2-week trial period. If you are not satisfied with developer velocity or communication, you may terminate without liability for future sprint cycles.
• Milestone-Based Releases: Custom projects are governed by Statements of Work (SOW) structured around distinct delivery milestones (e.g. Discovery, UI/UX Prototype, Staging Beta, Production Launch). Approval of a milestone sign-off constitutes acceptance of deliverables for that phase.

4. Refund Processing Timeline

Approved refunds are processed back to the original method of payment (credit/debit card, bank transfer, or payment gateway) within 7 to 10 business days, depending on your financial institution's settlement cycle.

5. Inquiries & Billing Assistance

To request a refund or raise a billing inquiry, please email our finance desk at billing@dotspheres.com with your invoice number and account details.